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- We at Skhoop appreciate your business and generally guarantee all of our products. However, this guarantee does not cover replacement as a result of incorrect use, normal wear and tear or fading as a result of UV exposure. The guarantee also excludes damage caused by external factors such as falling rocks, ski edges, embers, friction burns, poor fit, fire, etc. In the case of actual guarantee claims, the product will be repaired or replaced free of charge within 90 days of purchase. Please email us at firstname.lastname@example.org with your warranty inquiries. A photo attachment of the damage is always appreciated